Case Study: Emerald Extends Service Range with Card Issuing
Emerald Financial Group Ltd is a UK-based electronic money institution. Its mission is to provide a robust digital alternative to conventional banking for individuals, businesses, and online merchants. Emerald specializes in card payments, online payment solutions, payment card issuing, acquiring, and issuing services.
As a FinTech startup, Emerald approached DECTA looking to extend their service package with card issuing solutions.
Objectives
As the UK authorized electronic money institution, Emerald was entitled to process payments and distribute self-branded payment cards to customers. However, they had neither legal nor technological capacity to assure the full card issuing life-cycle.
Thus, they sought a partnership with DECTA to enable White label card issuing services, with a special focus on the Payroll card program.
Our Solution
As a Principal Member of Mastercard, DECTA was eligible to provide a full card issuing solution under our BIN sponsorship program. This allowed Emerald to offer their customers a full range of card services, including:
Card issuing
Card personalization
Delivery to cardholders
Processing
Settlement and clearing with Mastercard
Notifications
Fraud and dispute management
What we did: highlights
Within the scope of the project DECTA managed to facilitate card manufacturing with Emerald bespoke card design, provide support on API integration, set up internal systems to establish card issuing and supply chain for the Emerald card program.
The API integration allows Emerald cardholders access to the main card management functionalities in real-time:
Card ordering
Changing card status
Obtaining card and client data
Updating client data
Access to authorization and transaction data
Card top-ups
Card balance
Meeting the Objectives
As a result, Emerald was able to update its service offering with the following payment card solutions.
Payment Cards
With the help of DECTA, Emerald has launched their self-branded payment card program. Their clients now have access to the following services:
Contactless Mastercard payment cards with worldwide acceptance
Cash withdrawals locally and abroad
Free and secure purchases
Virtual card for shopping online safely
Payroll Cards
Emerald launched a Payroll card program designed for their corporate clients to make direct and immediate payments to their employees and partners.
The main advantages of the solution provided by DECTA include:
Reduced payroll costs
No paychecks
No delays
No redundant paperwork
Minimized risk of error
Uninterrupted payments with no added cost, including for hourly and non-banked employees
Being able to offer card solutions to our customers added a new level of credibility to our financial services. Solid execution and great attention to detail. Excellent work by the DECTA team!
Tatjana Zagradska
, Head of Customer Service Department at Emerald
From the start, Emerald had a very particular vision of where they wanted to take this project. Their detailed approach was a great contribution to implementing the solution at its best version
Santa Kirsbauma
, Board Member, Product Offering at DECTA
