Careers

Join team DECTA

Join our team of professionals, be inspired to develop innovative payment products, and let our personal growth be part of our company’s success! Together we will create a future of more secure and convenient payment solutions for businesses and financial institutions worldwide.

Dynamic work in a rapidly growing FinTech company
Great colleagues, fun and collaborative working atmosphere
Professional and personal development opportunities
Competitive remuneration and social benefits package

Our Team

DECTA is a fast-growing multicultural team from various backgrounds. We are united by one common goal –connecting 2000+ merchants across 32 countries with their clients by providing secure, modern and convenient payment solutions.

Our team is dedicated to providing the best possible services for our merchants, not only by building payment technologies, but also by providing outstanding customer support.

Did you know that the DECTA team consists of speakers of 10 different languages? English, Russian, Latvian, French, German, Lithuanian, Spanish, Ukrainian, Japanese and Korean – a good starting point to conquer the world.

Ours is a friendly and motivational working environment. We inspire each other to seek constant improvement, take on new challenges and prove only the sky is the limit.

Scale for success together with DECTA.

Available Positions

Requirements:

Experience in a similar role within the financial services industry

Knowledge of Know Your Customer (KYC) requirements and Customer Due Diligence (CDD) procedures

Ability to work both independently and as part of a team

Relevant professional qualifications will be an advantage

Responsibilities:

Transaction Monitoring (Fraud and AML)

Analyse WebShield alerts. Oversee transaction monitoring rules and evaluate their effectiveness

Control the compliance of the merchants with the rules of Visa and Mastercard

Analyse merchant activity during the onboarding and ongoing monitoring stages

Follow the chargeback and fraud rates of merchants.

Provide merchant statistics to other departments. Communicate with other departments
Your focus will be on:

Leading the Team: Mentoring and managing a rotating team of 6 day-shift and 4 night-shift specialists.

Process Evolution: Taking lessons from recent incidents to refresh internal processes. You’ll help us move from "partial ITIL" to a more robust, efficient machine.

Managing Expectations: You will be the one explaining why a complex Service Request SLA is different from an instant message chat, ensuring managers and clients understand the value of structured processes.

Client-Oriented: represent the client's interests externally and internally to ensure that we deliver not only what is requested but also anticipate their needs several steps ahead.

Quality Support: focus on defining clear objectives and refining client communication, enhancing both the substance of our messaging and the overall communication style.

Cross-Functional Collaboration: Proactively engaging with other departments across the organization to ensure alignment and effectively advocate for client interests, maximizing the quality and consistency of service delivery.

Who You Are

A Natural Communicator: You can navigate a high-pressure conversation with 2nd and 3rd-level support, then pivot to give a clear, calm update to a Customer Manager and the Client.

A Process Enthusiast: You understand that in a PCI-regulated environment, the process is the product. You enjoy refining workflows to make things run smoother.

Eager to Learn: You might not know the nuances of payment processing yet, but you are ready to dive in and understand our technical ecosystem.

A Realistic Leader: You understand the balance between "urgent" and "important" and can help the team prioritize effectively.

Experience in a Service Desk or Customer Support leadership role in Fintech. Exposure to (or a strong desire to work within) highly regulated frameworks like ISO or PCI.

A background that demonstrates your ability to manage inter-departmental relationships. Flexibility to be on-site for the first few months to learn the ropes and build relationships, with hybrid options available thereafter.
Key Responsibilities

Receive, review, and process incoming chargebacks and subsequent stages in accordance with internal procedures and network deadlines, ensuring timely delivery to clients.

Prepare regular reports covering all stages of the chargeback lifecycle.

Communicate and collaborate with clients regarding chargebacks and all stages of the dispute lifecycle. Communicate and collaborate with clients regarding chargebacks and all stages of the dispute lifecycle.

Provide recommendations to clients on further actions and dispute strategies upon request. Prepare and submit representments and responses across all dispute stages via Visa and Mastercard systems.

Process issuing-side chargebacks and subsequent stages in accordance with client requests and applicable scheme rules (e.g., Visa, Mastercard), including advising clients on required actions and requesting additional information or documentation when needed for dispute handling.

Monitor and track case statuses, including outcome analysis (won/lost cases). Deliver advisory support to internal teams and clients on chargeback-related matters. Identify opportunities for process automation and optimization, and contribute to their implementation.

Required Experience & Skills

Minimum of 3 years of experience in chargeback processing and dispute resolution on both issuing and acquiring sides. Strong knowledge of card network rules and the full chargeback lifecycle for Visa and Mastercard (experience with UnionPay is a plus).

Proven ability to analyze transaction data and identify patterns of fraudulent and disputable activity. Hands-on experience with dispute management systems such as Visa Resolve Online and Mastercard Mastercom.

Solid understanding of B2B payment infrastructure and practical experience working within it. Strong analytical thinking and attention to detail, high level of responsibility and ability to work independently.

Ability to effectively manage multiple cases at the same time and consistently meet strict deadlines. Experience in preparing strong supporting documentation for dispute resolution.

Good communication skills with the ability to interact with internal teams and clients. Strong skills in Microsoft Office, particularly Excel, for data analysis, reporting, and case tracking.
Key Responsibilities

Own the full onboarding process, including customer verification and activation of eCommerce merchants.

Build and maintain strong, long-term relationships with online businesses and key client stakeholders.

Advise clients on payment solutions, optimization of transaction flows, and identify upsell opportunities.

Manage contract negotiations and execution with merchants and partners.

Lead day-to-day communication and participate in high-level meetings with clients.

Contribute to improving client management processes and the overall merchant experience.

Required Experience & Skills

Relevant Experience is Mandatory. At least 1+ years of experience in account management / client success within eCommerce, online payments, or FinTech. Experience working with payment providers, acquiring, or online merchants is strongly preferred.

Good understanding of eCommerce business models, payment processing, and transaction flows.

Strong ability to communicate with clients and build trust-based relationships.

Ability to work autonomously, prioritize tasks, and make decisions.

Languages: Fluent in English and Russian; additional languages are a plus.
Responsibilities:

Develop and own Dectas partner marketing strategy, defining how co-branded campaigns, content, and pipeline. Track and report on ecosystem-driven KPIs: referral volume & leads, NPS, co-marketing reach, partner-sourced pipeline, and directory engagement.

Orchestrate co-marketing programs with existing clients and partners: joint case studies, co-authored content, shared webinars, and newsletter features.

Grow Decta's industry association memberships, turning passive membership into speaking slots, working group participation, and warm introductions.

Build and manage a public Decta Partner Directory: a structured listing of the ecosystem that partners actively want to be part of.

Organize and execute Decta's presence at major industry events through satellite activations: side events, networking dinners, and joint booth arrangements with partners — coordinating closely with the Head of Events.

Host and produce webinars and presentations, managing everything from speaker coordination to post-event content repurposing.

Requirements for candidates:

4+ years in partner marketing, ecosystem, business development, or partnerships. Ideally in fintech, payments, SaaS, or crypto/Web3.

Demonstrated experience running co-marketing programs with measurable results.

Familiarity with the payments or financial infrastructure landscape: who the players are, how they interconnect, and where Decta fits.

Experience representing a company at events, in association settings, or in front of partner audiences.

Readiness to travel from key industry events to testimonial filmings in Europe and beyond.

Well-connected in fintech, payments, or an adjacent vertical industry professional.
What You Will Do:

Deep-dive into our product range to define a clear, differentiated strategic narrative, value props, and USPs. You will transform ''tech specs'' into compelling business cases for diverse verticals like Retail, eCommerce, and Fintech.

Lead and own end-to-end go-to-market execution for new product and feature launches. This includes defining the audience, messaging, and distribution channels, while staying on board to drive adoption and post-launch growth.

Act as a strategic bridge to our tech and product teams. You will use market intelligence and customer feedback to influence the roadmap, ensuring we build what the market actually wants to buy.

Act as a strategic bridge to our tech and product teams. You will use market intelligence and customer feedback to influence the roadmap, ensuring we build what the market actually wants to buy.

Create high-impact playbooks, collateral, and product resources that empower our teams to close complex, high-ticket deals.

Actively participate in crafting our commercial approach by identifying opportunities to bundle products for high-value segments or unbundle specific features for standalone sales.

Requirements for canditates:

5+ years of experience in a Product Marketing role within B2B SaaS, Fintech, or Payments.

Ability to prove your solid experience in market research, customer segmentation, and translating insights into clear, actionable marketing decisions.

Full-Stack GTM Experience: You’ve led multiple successful launches from discovery through to post-launch optimization.

Strategic Thinker: Demonstrated ability to handle complex pricing and product positioning.

Exceptional communication skills. You are a storyteller who can convey value through visuals, experience, or text. It’s about the impact of the message, not just the copy.

Deep understanding of the B2B payments infrastructure (Acquiring, Issuing, etc.) is highly preferred.