Case Study: (More Than) A New Payment Solution for Riviera Travel
The world is eager to spring back to life, and the steady recovery of the tourism industry is a clear indicator of this. DECTA is glad to contribute to the resurgence of the travel sector by helping tour operators, transportation vendors, and accommodation providers to stay compliant through service digitization, improved customer convenience, and better data security.
In early 2021 we partnered with Riviera Travelto deliver a solution that allows accepting payments both directly through the website as well as via a dedicated call center. This upgrades and diversifies their checkout flow, enabling the business to offer their customers a broader choice of payment options to suit their preferences.
About Riviera Travel
Riviera Travel is a UK-based travel service provider with 37+ years of experience, specializing in cruise and escorted tours. They are renowned for their outstanding crafted itineraries, and authentic travel experiences with local experts. The company owes its award-winning reputation to a combination of passion for travel, fascinating destinations, and great customer service.
Towards a One-Stop Payment Solution
Riviera Travel was looking to update its website with a payment solution that would serve as a one-stop interface for transactions, payment-data storage, and processing.
Providing acquiring services
Providing processing services
Implementing latest security measures
Ensuring a high level of service availability
Unifying and coordinating backend operations
Full-Scope Acquiring Services
As a Principal Member of both Visa and Mastercard, DECTA delivered a solution that operates via the standard Visa/Mastercard payment method, allowing Riviera Travel to accept payments with both payment scheme providers. Our team achieves this by verifying and settling customer payments with Visa and Mastercard.
The service is catered to a wide international audience, since it allows payments in 50+ currencies including USD, EUR, GBP, AUD, CHF, DKK, SEK, CAD, NOK, PLN, CZK.
It is built to guarantee high availability, with projected uptime of 99.98%. Additionally, Strong Customer Authentication was enabled in full compliance with the latest industry-standard 3-D Secure 2.0 protocol.
All of the above facilitates an uninterrupted payment flow and a smooth, predictable customer experience. These, in turn, are substantial factors that contribute to higher conversions and increased transaction completion rates.
Support & Cost-Efficiency
Along with improving customer experience, the solution has introduced upgrades in Riviera Travel’s business-facing processes.
As such, the client now has full single-point-of-contact access to our in-house payment processing center. This offers a number of advantages, including:
24/7 maintenance and support available on a short notice
Ongoing monitoring and troubleshooting by a team of certified professionals
Latest, well-calibrated technology stack, maintained in-house to the highest security standards
Authorization flow routing
Risk management and fraud prevention
Another important benefit of this setup is its cost-efficiency. For one thing, the project cost was initially assessed and negotiated with the client’s best interests in mind. Further, since the entire solution was made available as a single service package provided by one company, any hidden add-ons, and third-party commissions were eliminated.
Adopting DECTA online acquiring services was a natural step forward for our business and we are delighted with the solution they delivered
, Chief Financial Officer at Riviera Tours
We all love to travel, and we are even more thrilled to provide our service for such a client like Riviera Tours. We are glad to be part of their success and part of the process of making travelers happy
, Vice President, Head of Customer Service at DECTA