Client Profile

Arsia Group is railway ticket provider operates in more than 50 countries in the world. Company functions under three main brand names: Rail Ninja, Russian Train Tickets and Russian Trains, all of which are bounded by the main value of Arsia group – quality and convenience for their customers. Best train connections allowed winning World Travel Awards, whereas helpful, multilingual customer support answered over 15 000 live chats 24/7. 

Challenge

• Flexibility in settlements avoiding payment delays
• Solution to accept Visa and Mastercard cards

Solution

• Multi-currency
• Payment by link and invoice
• Mail Order and Telephone Order payments
• Adoptability of the gateway (API)
• Dispute Management and Chargeback Processing 

Results

• Improved conversion
• 9.2 satisfaction rating on Trustpilot