Decta is a fast-growing, financial technology company focusing on a payment and card industry. We provide a full range of payment solutions for online businesses allowing our partners to support their customers around the world and allow them to pay online safely and securely.
We are a team of professionals, striving to achieve an excellence in everything we do, supporting our customers and helping them to solve every problem they face.
Working for Decta also brings some great benefits. We offer a competitive package and exceptional opportunities for both professional and personal development. If you aim to realise and discover your true potential, enjoy working with others in a friendly atmosphere and ready to go the extra mile to achieve your goals, Decta is the right place for you to be.
We offer
- Dynamic work environment in a rapidly growing technology company
- Friendly work atmosphere
- Professional and personal development opportunities
- Competitive salary and social guarantees
Join us
Would you like to be a part of our team of professionals, inspired to develop innovative technologies and contribute to the company’s success? Together we’ll create solutions for a more secure and convenient people lives.
We are hiring
Technical Support Team Leader
Essential Duties And Responsibilities
- Monitor queues and assist with daily goals and conduct quality control to reduce errors and improve procedures;
- Manage and oversee day-to-day activities and ensure adherence to company’s standards in project execution methodology, requirements gathering, quality assurance and continuous improvement;
- Provide technical and operational leadership with a focus Decta technologies/products;
- Recommend, establish and implement policies to ensure quality, timely and efficient design of customer-oriented services;
- Work effectively with other teams implementing strategies to increase profitability, productivity and overall client experience;
- Handle high-priority customer issues in a timely manner and escalate to senior management as needed.
Knowledge & Experience
- Bachelor’s degree in IT or computer-related field
- Demonstrated experience working with diverse client groups, with ability to manage concurrent initiatives and use effective judgement in prioritization and time management;
- Candidate must be goal-oriented, have excellent communication skills, good ability to multitask to allow delivery of IT solutions. Have high sense of responsibility, be customer service oriented and a team player;
- Experience with understanding of modern IT technologies. Advanced proficiency and expertise across multiple technical areas and business segments including but not limited to: payments and payment card industry, data management, network.
- Knowledge of English, Latvian and Russian is obligatory.
We offer
- Dynamic and employee-friendly work environment in a rapidly growing IT company;
- Professional and personal development opportunities;
- Competitive salary and social guarantees.
Location: Riga, Latvia
Time: full-time
System Analyst
Essential Duties And Responsibilities
- Devise ways to add new functionality to existing computer systems;
- Analyze information system requirements and develop technical requirements and specifications;
- Improve and develop existing technologies;
- Implement new systems/products by choosing and configuring software;
- Oversee the installation and configuration of new systems;
- Develop and maintain project documentation;
- Ensure information system and service quality.
Knowledge & Experience
- Bachelor’s degree in IT or computer-related field;
- Strong analytical skills to understand business processes, systems and data requirements;
- Experience in IT project management;
- Proven ability of defining and documenting IT requirements;
- Expertise in payment card industry and/or financial accounting will be considered as advantage;
- Be initiative and able to work in a fast-paced environment;
- Knowledge of languages (English, Latvian, Russian) is a must.
We offer
- Dynamic and employee-friendly work environment in a rapidly growing IT company;
- Professional and personal development opportunities;
- Competitive salary and social guarantees.
Location: Riga, Latvia
Time: full-time
System Administrator
Essential Duties And Responsibilities
- Perform daily system monitoring, verifying the integrity and availability of all systems components and key processes, reviewing system and application logs, and verifying completion of scheduled jobs;
- Perform regular security monitoring to identify any possible intrusions;
- Create, change, and delete user accounts per request;
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies;
- Responsible for system management, patch management;
- Participation in the continuous development in IT projects;
- Implementation and system configuration in accordance with the best practices in the industry;
- Setting up new applications.
Knowledge & Experience
- Bachelor’s degree in IT or computer-related field preferred but not mandatory;
- Basic knowledge of Unix;
- Experience with supporting and troubleshooting software/hardware;
- Expertise in payment industry and/or financial accounting is an advantage;
- Be initiative and able to work in a fast-paced environment.
We offer
- Dynamic and employee-friendly work environment in a rapidly growing IT company;
- Professional and personal development opportunities;
- Competitive salary and social guarantees.
Location: Riga, Latvia
Time: full-time
Technical Support Specialist
Essential Duties And Responsibilities
- Ensure the highest levels of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems as the first point of contact at the Help Desk;
- Troubleshoot or escalate issues as appropriate, in a timely manner while communicating clearly and proactively throughout the customer's experience until resolved;
- Company's workstations maintenance;
- Maintain IT inventory list and user access list.
Knowledge & Experience
- IT background;
- Responsible to the tasks given;
- Goal oriented and very organised personality;
- Good communication skills and knowledge of English, Latvian and Russian languages.
We offer
- Dynamic and employee-friendly work environment in a rapidly growing IT company;
- Professional and personal development opportunities;
- Competitive salary and social guarantees.
Location: Riga, Latvia
Time: full-time
Sales Manager
Essential Duties And Responsibilities
- Set individual sales targets
- Attract potential customers
- Establish relationships with potential customers
- Sell company`s products to customers
- Provide customers with information about company`s products
- Meet and negotiate with potential customers
- Prepare regular sales reports
- Prepare and monitor budgets
- Conduct market research, as well as competitor and customer analysis
- Analyze data to identify sales opportunities
- Attend trade meetings and industry conventions
Knowledge & Experience
- Business degree or related professional qualification
- Strong organizational and sales driving skills
- Excellent communication skills
- 1 year previous experience in product sales
- Fluent English
- Ability to work autonomously without supervising
Location: Riga, Latvia
Time: full-time
Technical Support Specialist (day and evening shift)
Essential Duties And Responsibilities
- Ensure the highest levels of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems as the first point of contact at the Help Desk.
- Troubleshoot or escalate issues as appropriate, in a timely manner while communicating clearly and proactively throughout the customer's experience until resolved.
- Utilize excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of help desk procedures, products and services.
- Work proficiently with minimal daily guidance.
Knowledge & Experience
- Bachelor degree or under-graduate (Finances, IT)
- Good knowledge of English, Russian and Latvian
Location: Riga, Latvia
Time: full-time
Account Manager (Customer Relations)
Essential Duties And Responsibilities
- Perform customers` verification and further on-boarding process
- Provide customers with information about company`s products and offer new products to existing portfolio
- Conclude contracts with customers
- Day-by-day communication with customers
- Organize meetings with new/existing customers
- Maintain and retain existing customers by building long-term relationships
- Continuous improvement of customer relationship process
Knowledge & Experience
- Business degree or related professional qualification
- High level of responsibility
- Excellent communication skills
- At least 1-year previous experience in customers’ relationship management
- Fluent English and Russian, other language is an advantage
- Ability to work autonomously
- To use own initiative, set priorities and make decisions
- Ability to work in a fast-moving and a pressure environment
Location: Riga, Latvia
Time: full-time
Please contact us to learn more or send your CV to cv@decta.com
